Terms and Plocies Suibox.My

The Terms & Policies

Member/User Registration Form

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By submitting the form above, you agree to our Terms & Policies. [The Terms & Policies Version 2020.12.24] Terms & Policies About Our App We may, in future and according to our discretion, change, add-on or discontinue certain functions of the app that have been mentioned at any time in accordance to fit our objectives & goals, at any nondefined time, without prior notice & with zero liability to you. Disclaimer Before registering as our user, we strongly recommend that you consult with our customer service team. You are under no circumstances or exceptions, encouraged to continue using the App if you do not agree with our terms & conditions. Terms & Policies Agreement Please read our Terms & Policies with care before proceeding with the use of the App’s services, content, technologies or applications. By using our service or by clicking to agree with these terms when prompted, means that you are hereby bound to these terms and must now abide by them. In addition, please read our Privacy Policy for more important details. All our content shall be made accessible to each & every member of the public for free unless stated otherwise. Terms of Service: Payment and Rewards By using the Service as defined below, you agree that you have read, understood, accepted and agreed with the Terms of Use. You further agree to the representations made by yourself below. If you do not agree to or fall within the Terms of Use of the Service and wish to discontinue using the Service, please do not continue using the Application (as defined below) or the Service. The Terms of Use stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute a legal agreement between you and the Company. 1. Use of the the App i. Type of transaction that can be made with the App: The App may be used for the sale and purchase of goods and services from businesses integrated by the company and all merchants lawfully offering the App as an accepted rewarding solution (either by way of static/dynamic QR Code payment, settlement via the Application, or online settlement), PROVIDED HOWEVER that no payments in violation of the provisions of these Terms & Conditions, including the Acceptable Use Policy shall be permitted. ii. Applicable Fees and Charges: There shall be no charges levied by the App on usage of the App by consumer. The App shall charge merchants or agents for usage of the application. iii. Fraudulent activity or stolen Reward Points: You agree to immediately notify the customer service team of any fraudulent activity or theft of funds in the App of which you become aware. [The Terms & Policies Version 2020.12.24] 2. Redemption (A) General a. The gift redemption campaign (hereinafter referred to as the “Campaign”) is open to members only residing in Malaysia and is above 18 years of age (“Eligible Participants”). b. Campaign will commence from 30th December 2020 to 31st December 2021. c. The company reserves the right to disqualify any person that it knows is, or has reasonable grounds to believe is, ineligible for this Campaign as a result of the terms and conditions (“Terms and Conditions”) herein. d. No registration is required and Eligible Members shall be automatically registered for participation in the Campaign upon usage of their reward points and in accordance with these Terms & Conditions. e. The tracking of transactions is based on the transaction dates and/or time (Malaysian Time) as captured by our system records during the Campaign Period. We shall not be responsible for any delay and/or failure in the transmission of evidence of sales transactions by merchants or any other party. f. All transactions as recorded in the Campaign period shall be final and conclusive. The determination as to what constitutes Eligible redemption transactions is conclusive and cannot be challenged in any manner whatsoever. (B) Prizes a. The quantity and type for redemption of all the prizes will change from time to time without prior notice. b. In the event of unavailability of the Prize or any of its component(s) or a change of circumstances, the company reserves the right to substitute the Prize or any of its components thereof with any other item of similar value at any time without prior notice. c. The company reserves the right at its absolute discretion to vary, delete or add to any of these Terms and Conditions without prior notice or to cancel, terminate or suspend this Campaign at any time without notice or liability. d. These Terms and Conditions shall prevail over any provisions or representations contained in any other promotional material or advertising of this Campaign. e. All decisions made by the company on all matters relating to this Campaign are final and binding and no correspondence will be entertained. f. For the avoidance of doubt, cancellation, termination or suspension by the company of this Campaign shall not entitle any Member to any claim or compensation against the company for any and all losses or damages suffered or incurred by the Member or the prize Winner as a direct or indirect result of such act of cancellation, termination or suspension. g. The company will not assume any liability in case of any injury, damage or claim resulting from taking part in the Campaign and/or use and/or redemption of their prizes. h. In no event will the company be liable for any loss or damages including without limitations, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third [The Terms & Policies Version 2020.12.24] parties howsoever arising whether in contract, tort, negligence or otherwise, in connection with this Campaign even if the company have been advised of the possibility of such damages in advance, and all such damages are expressly excluded to the furthest extent permitted by law. These Terms and Conditions shall not affect your statutory rights. i. By entering the Campaign, Member agrees and consents for the company (and any third party authorized by the company) to use his/her personal details including his/her name and photograph for publicity purposes, and for the purposes of the Campaign. In the event that Member does not consent to the use of his/her personal details including photograph in the manner described herein, please notify the company of the same immediately. Failure to provide consent will render the Member’s entry disqualified. 3. Intellectual Property Ownership ? The Company and its affiliates, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Software and/or the Application and by extension, the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. ? These Terms of Use do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service, the Software and/or the Application, or any intellectual property rights owned by the Company and/or its licensors. ? The Company’s name, the Company’s logo, the Service, the Software and/or the Application and the third-party merchants or transportation providers’ logos and the product names associated with the Software and/or the Application are trademarks of the Company and/or its affiliates, and no right or license is granted to use them. ? For the avoidance of doubt, the term the Software and the Application herein shall include its respective components, processes and design in its entirety. 4. Data Privacy & Personal Data Protection ? You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as identified hereunder. ? For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided to the Company in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Company. ? The provision of your Personal Data is voluntary. However, if you do not provide the Company your Personal Data, your request for the Application may be incomplete and the Company will [The Terms & Policies Version 2020.12.24] not be able to process your Personal Data for the Purposes outlined below and may cause the Company to be unable to allow you to use the Service. ? The Company may use and process your Personal Data for business and activities of the Company which shall include, without limitation the following (the “Purposes”): o to perform the Company’s obligations in respect of any contract entered with you; o to provide you with any services pursuant to the Terms of Use herein; o process, manage or verify your application for the Service pursuant to the Terms of Use herein; o to validate and/or process payments or charges pursuant to the Terms of Use herein; o to develop, enhance and provide what is required pursuant to the Terms of Use herein to meet your needs; o for internal administrative purposes, such as auditing, data analysis, database records; o for purposes of detection, prevention and prosecution of crime including in relation to its obligations under AMLA; o for the Company to comply with its obligations under law or regulations (whether in Malaysia or overseas including disclosing such Personal Data to Malaysian and overseas law enforcement agencies or courts); o to respond to questions, comments and feedback from you. ? In addition to the above, the Company may wish to communicate with you either by email, telephone or text message in relation to the following matters (the “Marketing Purposes”): o to process your participation in any events, promotions, activities, research studies, contests, promotions, polls, surveys or any productions and to communicate with you regarding your attendance thereto; o to send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings from the Company, its partners, advertisers and or sponsors; o to notify and invite you to events or activities organized by the Company, its partners, advertisers, and or sponsors; and/or o to share your Personal Data amongst the companies within the Company’s group of companies comprising the subsidiaries, associate companies and or jointly controlled entities of the holding company of the group (the “Group”) and with the Company’s and Group’s agents, third party providers, developers, advertisers, partners, event companies or sponsors who may communicate with you for any reasons whatsoever. ? If you do not consent to the Company processing your Personal Data for any of the Marketing Purposes, please notify the company by contacting our customer agents. ? If any of the Personal Data that you have provided to us changes, for example, if you change your e- mail address, telephone number, payment details or if you wish to cancel your account or withdraw your permission to receive communications for Marketing Purposes, please update your details by contacting our customer agents. ? The Company will, to the best of its abilities, effect such changes as requested within fourteen (14) working days of receipt of such notice of change. [The Terms & Policies Version 2020.12.24] 5. Indemnification ? By agreeing to the Terms of Use upon using the Service, you agree that you shall defend, indemnify and hold the Company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and/or regulatory action) arising out of or in connection with: o your use of the Service, the Software and/or the Application in your dealings with the third-party merchants, third party providers, partners, advertisers and/or sponsors; o your violation or breach of any of the Terms of Use or any applicable law or regulation, whether or not referenced herein; o your violation of any rights of any third party; o your misuse of the Service, the Software and/or the Application. 6. Limitation of Liability ? The Company makes no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, availability, accurate or completeness of the Service, the Application and/or the Software. ? The Company does not represent or warrant that: o The use of the Service, the Application and/or the Software will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data; o The Service and/or Rewards will meet your requirements or expectations; o Any stored data will be accurate or reliable; o The quality of any products, services, information, rewards or another material purchased or obtained by you through the Application will meet your requirements or expectations; o Errors or defects in the Application and/or the Software will be corrected; or o The Application or the Server that make the application available are free of viruses or other harmful components. ? The Service, the Application and/or the Software may be subject to limitations, delays and other problems inherent in the use the internet and electronic communications including the device used by you or other THE App Users being faulty, not connected, out of range of mobile signals or functioning incorrectly. The Company is not responsible for any delays, delivery failures, damages or losses resulting from such problems. ? To the fullest extent permitted by law, the Company shall not be liable for any claim, loss, damage, data loss, costs or expenses incurred (whether direct or consequential), suffered or sustained by you arising from or in connection with you use of the Service, the Application and/or the Software. Privacy Policy [The Terms & Policies Version 2020.12.24] This Privacy Policy details how the App processes the personal details provided by all online users from app. We strive to provide up to date information, while protecting the privacy of all our users. Please go through the Privacy Policy statement thoroughly, as even simple browsing or any form of registration done on our app will signify your agreement/consent to this Privacy Policy. If you cannot abide to the terms stated within, please do not attempt to use the website. This Privacy Policy does not extend to information that is collected elsewhere, including all offline sources and other third-party site that you have been linked to from the App. Please be aware that our Privacy Policy may be changed periodically. All changes will only be reflected on our privacy policy page, so all users will need to return regularly to keep track of the modifications. Usage of the app will always signify that you have read & accepted every change to our Privacy Policy. This Privacy Policy and its Addendum(s) (“Policy”) describe how The Company, its respective subsidiaries, affiliates, associated companies and jointly controlled entities collect, use, process and disclose your Personal Data through the use of the App mobile applications and websites, as well as products, features and other services globally, operated by the App. This Policy applies to our customers, agents, vendors, suppliers, partners (such as driver and merchant partners), contractors and service. “Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information, employment information and financial information. I. COLLECTION OF PERSONAL DATA We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession. If you have or are a party to multiple relationships with us (for example if you use our Services across our various business verticals, or if you are both a driver partner/delivery partner as well as a passenger on our transport vertical or a customer on our other business verticals), we will link your Personal Data collected across your various capacities to facilitate your use of our Services and for the Purposes described below. i. We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you: ? complete a user profile or registration forms (such as your name, contact information and other identification information where needed); [The Terms & Policies Version 2020.12.24] ? interact with our social media pages (such as your social media account ID, profile photo and any other publicly available data); ? participate in contests or events organised by us (such as the pictures, audio files, or videos you may submit, which may include images of yourself); ? verify your identity through various means (such as social media logins, submission of selfie images or independently verified payment card information); ? fill up demographic information in surveys (such as your age, gender, and other information you may volunteer such as your marital status, occupation and income information); and In certain circumstances, you may need to provide your Personal Data in order to comply with legal requirements or contractual obligations, or where it is necessary to conclude a contract. Failure to provide such Personal Data, under such circumstance, may constitute failure to comply with legal requirements or contractual obligations, or inability to conclude a contract with you, as the case may be. ii. Personal Data may be collected through the normal operation of our Apps, Websites and Services. Some examples are: ? your location (to detect pick-up locations and abnormal route variations); ? feedback, ratings and compliments; ? transaction information (such as payment method and distance travelled); ? information about how you interacted with our Apps, Website or Services (such as features used and content viewed); ? device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers or any information that may provide indication of device or app modification); ? personal data you enter in messages when you use our in-app communication features; and ? personal data that may be captured through your interaction with us, our agents, in-vehicle audio and/or video recording during a ride (such as your image or voice or both, and its related metadata). Sensitive Personal Data Some of the Personal Data that we collect is sensitive in nature. This includes Personal Data pertaining to your race, national ID information, background information (including financial and criminal records, where legally permissible) as applicable. We collect this information only with your consent and/or in strict compliance with applicable laws. [The Terms & Policies Version 2020.12.24] Personal Data of minors As a parent or legal guardian, please do not allow minors under your care to submit Personal Data to THE App. In the event that such Personal Data of a minor is disclosed to THE App, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Policy and take responsibility for his or her actions. In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used and disclosed as set out in this Policy. II. USE OF PERSONAL DATA The App may use, combine and process your Personal Data for the following purposes (“Purposes”): Providing services and features Your Personal Data will be used to provide, personalise, maintain and improve our Apps, Websites and Services. This includes using your Personal Data to: ? provide you with Services across our various business verticals; ? engage you to provide Services; ? create, administer and update your account; ? conduct due diligence checks; ? verify your identity; ? verify your age (where necessary); ? offer, obtain, provide, facilitate or maintain insurance or financing solutions; ? track the progress of your trip and detect abnormal trip variations; ? perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends; ? protect the security or integrity of the Services and any facilities or equipment used to make the Services available; ? process and manage your rewards; ? process, manage or verify your application of promotions, rewards and subscriptions with the App Safety and security We use your data to ensure the safety and security of our Services and all users. This includes: ? verifying your identity when you log in to the App; [The Terms & Policies Version 2020.12.24] ? using device, location, profile, usage and other Personal Data to prevent, detect and combat fraud or unsafe activities; ? monitoring compliance with our terms and conditions, policies and ? detecting, preventing and prosecuting crime. Customer support We use Personal Data to resolve customer support issues. For example, we may: ? investigate and address concerns; ? monitor and improve our customer support responses; ? respond to questions, comments and feedback; and ? inform you about steps taken to resolve customer support issues. Research and development and security We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our Services, develop new features, products and services, and facilitate insurance and finance solutions. Legal purposes We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law. We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority. For example, we may use your Personal Data to: ? comply with court orders or other legal, governmental or regulatory requirements; ? protect our rights or property in the event of a claim or dispute. We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company. Marketing and promotions We may use your Personal Data to market the App and our partners’, sponsors’ and advertisers’ products, services, events or promotions. For example, we may: ? send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and ? notify, invite and manage your participation in our events or activities. [The Terms & Policies Version 2020.12.24] We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification by hand and by email. If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message. III. DISCLOSURE OF PERSONAL DATA We need to share Personal Data with various parties for the Purposes. These parties include: With subsidiaries and affiliates We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates. With the App’s service providers and business partners We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes: ? payment processors and facilitators; ? debt collectors; ? credit bureaus and other credit reporting agencies; ? background check and anti-money laundering service providers; ? cloud storage providers; ? marketing partners and marketing platform providers; ? data analytics providers; ? research partners, including those performing surveys or research projects in partnership with THE App or on THE App’s behalf; ? merchant partners; ? insurance and financing partners; ? third party intermediaries involved in the managed investment of funds, such as brokers, asset managers, and custodians; ? service providers who perform identity verification services; and ? vehicle solutions partners, vendors or third-party vehicle suppliers. With our legal advisors and governmental authorities We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place to fulfill the legal purposes (mentioned above), or any of the following circumstances: [The Terms & Policies Version 2020.12.24] 1. where it is necessary to respond to an emergency that threatens the life, health or safety of a person; or 2. where it is necessary in the public interest (e.g. in a public health crisis, for contact tracing purposes and safeguarding our community). IV. RETENTION OF PERSONAL DATA We retain your Personal Data for the period necessary to fulfill the Purposes outlined in this Policy unless a longer retention period is required or allowed by law. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to erase, destroy or prevent access or use of such Personal Data for any purpose other than compliance with this Policy, or for purposes of safety, security, fraud prevention and detection, in accordance with the requirements of applicable laws. V. PROTECTION OF PERSONAL DATA We will take reasonable legal, organisational and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost, or used or accessed in an unauthorised way. We limit access to your Personal Data to our employees on a need to know basis. Those processing your Personal Data will only do so in an authorised manner and are required to treat your information with confidentiality. Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through any online means, therefore, any transmission remains at your own risk. VI. YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL DATA In accordance with applicable laws and regulations, you may be entitled to: ? ask us about the processing of your Personal Data, including to be provided with a copy of your Personal Data; ? request the correction and/or (in some cases) deletion of your Personal Data; ? in some cases, request the restriction of the processing of your Personal Data, or object to that processing; ? withdraw your consent to the processing of your Personal Data (where we are processing your Personal Data based on your consent); ? request receipt or transmission to another organisation, in a machine-readable form, of the Personal Data that you have provided to us where we are using your Personal Data based on consent or performance of a contract; and ? complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered as a result of unlawful processing of your Personal Data. [The Terms & Policies Version 2020.12.24] Where you are given the option to share your Personal Data with us, you can always choose not to do so. If we have requested your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. However, choosing not to share your Personal Data with us or withdrawing your consent to our use of it could mean that we are unable to perform the actions necessary to achieve the purposes of processing described in Section II (Use of Personal Data) or that you are unable to make use of the Services. After you have chosen to withdraw your consent, we may be able to continue to process your Personal Data to the extent required or otherwise permitted by applicable laws and regulations. If you wish to make a request to exercise your rights, please contact our customer agents. We will screen and verify all requests beforehand. In order to verify your authority to make the request, we may require you to provide supporting information or documentation to corroborate the request. Once verified, we will give effect to your request within the timelines prescribed by applicable laws. VII. AMENDMENTS AND UPDATES The App shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Apps, Websites or Services, purchase products from the App or continuing to communicate or engage with the App following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments. VIII. HOW TO CONTACT US If you have any queries about this Policy or would like to exercise your rights set out in this Policy, please contact our customer agents. The Type of Information the App Collects The App may request for you to provide a valid e-mail address. Any information which is deemed as personal to the user such as real name, address or telephone numbers will only be collected with your explicit permission & consent. This will also extend to information that will be collected during sweepstakes or other contests, whereby [The Terms & Policies Version 2020.12.24] provision of your personal information is a compulsory element to signify your participation. We may use personal information to contact contest winners. Our servers may automatically collect information from your mobile phone or any electrical appliances that is used to access our website. Data collected includes, but is not limited to the browser you use, your operating system, any website that has referred you and your Internet Protocol (IP) address. Your IP address allows us to identify from where are you are accessing our website & includes details regarding your Internet Service Provider, the company or learning institution. How the App Uses Information Provided by You Any personal information provided will be used to provide you with requested services. The App may also use your personal information to provide details about updates, products & services or improve our current operations for a more optimized user experience. Third parties that provide us with services will also be granted access to our database, and include the technical upkeep of our app, but only to strictly fulfill whatever action is necessary to maintain our app. You may also be prompted to provide personal information in certain areas of the site which will be processed by a third party. The information provided may also be used by the App & any other third parties involved, in accordance to their own individual policies. While we enforce the fact that other third parties follow the clauses statement within the appropriate Privacy Policies, we will not authorize any third party to use the information gathered in any other way, except for the specific purpose it is gathered for. We do not bear any responsibility towards the actions or policies of any third party. We may also be required to legally provide access to the database for the purpose of law enforcement or court hearings and in those instances, the information will strictly be used for those specific purposes. The App is also authorized to use any information collected regarding your mobile phone, which may be used at times for identification, any business purpose that is above the law and includes, but is not limited to, the troubleshooting of server issues, demographic information or used in the administration process of our website. Your personal information will be used as outlined above normally, but the App reserves the right to use, transfer, sell or share anonymous data that has been aggregated regarding our users for any business purposes, like analytics or for the recommendation of more compatible advertisers & partners In the event that all or some assets owned by The Company. We, its parents’ company or subsidiary or affiliated entity are sold, assigned, transferred, or acquired by another company, the process may also include information from or about our app users.